| Define the IA ambition through structured workshops, process assessments, IA roadmap, technology vendor ecosystem | Select one to three IA use cases or processes; develop and test automations; run them in controlled pre-production; and prove the value and business case | Establish an agile design factory using templates and pattern libraries; manage process and use case backlog; prioritize use cases, build and test/release bots; build and integrate production architecture and infrastructure | Complement the Scale Factory; in parallel, develop change management plans; update HR policies, develop new roles and responsibilities, job descriptions, establish training; develop IA Center of Excellence model; manage transitions | Manage bot control room; provide bot maintenance, support and optimization; optimize license usage; manage KPIs; leverage lean process reengineering; leverage bots as a service model |
